Our Program Director, Lucy, was recently interviewed by the team at Cryoport® for a feature on their blog! We are honored to share the interview with you to provide some insights into Donor Nexus, the donor industry, and our valuable partnership with Cryoport®.
Cryoport® is the most trusted provider of temperature-controlled IVF shipping services. We are pleased to include these superior shipping solutions in our programs. We hope this interview provides intended parents with confidence in the level of care that is taken when shipping cohorts of frozen donor eggs and receiving donated embryos.
Lucy: I really enjoy helping parents have children. It’s an innate desire to procreate and have children, so being able to help them out during this stressful period of their life emotionally, financially, and physically, and to be able to give them the gift of what they want most, is such a great feeling.
Lucy: We have had a lot of patients in Australia since our inception, because egg donations in Australia are not compensated and have stricter regulations that make it difficult to find egg donors in the area. Due to those difficulties, we had a large patient group coming from Australia right off the bat. I moved to Australia for a while to build out that part of our business and formed close relationships with local clinics to ship frozen eggs there.
With the help of Cryoport®, we were able to evolve to other countries by shipping frozen eggs domestically and internationally, so we have good relationships with clinics in multiple countries today.
Lucy: The parents will go through a comprehensive consultation with us so we can identify a program specific to what they are looking for. We have our traditional fresh egg donations, our frozen donor egg bank, and our shared donation program. It varies between parents depending on how many kids they want, their budget, any desired traits, and more.
Lucy: There is not only a financial component to being a donor, but also physical and mental components. It takes a time commitment and can be hard on your body, but it is truly a wonderful gift you can give to somebody.
Unfortunately, not everyone is qualified to be a donor because we do go through an extensive screening process to find healthy donors that meet the requirements for our patients. Potential donors also need to be emotionally prepared for it as it is not a quick easy buck, but we are here with you every step of the way. We are donor advocates and understand that donating eggs is only one part of their lives and they can back out if they decide to at any time during the process.
Lucy: Please do your research and ask questions ahead of time! Think about all of the “what if” questions such as “what if the donor backs out?” or “what if the eggs don’t thaw?” This is good information to know to prevent any surprises down the line. There are many egg banks out there, so set up multiple consultations to make an informed decision. Know all your options that are available to you. The more prepared you are, the less shocked you will be!
Lucy: We work with a loan company called CapexMD that provides fertility loans. In terms of our program fees, we do not collect all payments upfront because we understand that can be a huge burden for our patients. We collect deposits first to secure eggs and/or donors and then there will be time to pay the rest.
Lucy: We were initially referred to Cryoport back in 2013 and it has been a great experience ever since. The pricing, constant communication, and industry expertise makes us truly believe that Cryoport is the place to go. I’ve used other shipping companies in the past and the level of service and value isn’t comparable to what I can get with Cryoport, and now I wouldn’t use any other service provider.
The data condition monitoring and insurance options are also a plus because not all logistic providers can provide that. The pricing isn’t a big factor for us because this isn’t like shipping a shirt. These are irreplaceable tissue materials and paying that premium is worth it if that gives us and the patients peace of mind that the shipments will arrive safely and on time. The proactive and open communication with Cryoport on shipment updates help alleviate the stress, knowing the shipment is in safe hands. This also makes it easy for us to communicate information to the intended parents.
Lucy: Since working with Cryoport, we have only continued to add shipments every year. It is such a straightforward and easy experience to work with you guys, especially for international shipments where we need to deal with customs and complicated overseas regulations. I don’t need to worry about that because I trust that the Cryoport customer service team will take care of it. Cryoshuttle® has been very useful for shipments to local clinics and it is amazing how we can track every detail regarding the shipment including driver motions with state-of-the-art routing software.
Read the full interview here: https://www.cryoport.com/ivf-blog/cryoport-client-feature-series-donor-nexus